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Privacy Policy

At the PA Civil Legal Information Program, your privacy is very important to us, and we use all reasonable efforts to protect the confidentiality of your personal information. The purpose of this privacy policy (“Policy”) is to provide you with a description of the types of information we collect about you when you visit the PA Civil Legal Information Program website located at and associated subdomains (“Site”), how we use that information, and the options available to you about how we use your information. By visiting or using the Site and/or using our online resources, tools, and applications (“Services”), you agree and consent to the provisions of this Policy. If you do not agree to this Policy you may choose not to use or access the Site or Services. Unless otherwise stated, our current policy applies to all information that we collect about you through our Site and Services.

Collection of Information and How We Use It

We collect and store information that you voluntarily provide to us as well as data related to your use of the Site and Services as follows:

Personal Information

You may be asked to provide some personal information, such as your name, address, email address, or telephone number, etc. when you speak to an attorney on the telephone, send us an email through our Helpline, or communicate with an attorney through Instant Chat. Your personal information allows us to respond to inquiries and to provide you with information and/or a referral. We will not share your personal information without a written, informed, and time-limited consent to release said information.

We will not share your personal information without a written, informed, and time-limited consent to release of information except:

  • when the law requires it, such as in the case of mandated reporting;
  • to prevent death or substantial bodily harm; or
  • to protect the rights and property of the Civil Legal Information Program, PCADV, or other third parties from substantial harm.

You also have the right to access and correct your personal information and privacy preferences by contacting us at the address below. Please include your name, address, and/or e-mail address.

Phone, Chat, and Email History

No telephone conversation or Instant Chat with an VOCA Civil Legal Helpline Attorney will ever be recorded. Further, any email or notes related to a conversation with an attorney shall be destroyed within 72 hours of your matter being addressed/resolved.

Log Data

When you visit our Site, we automatically collect certain information and analytical data related to your use of the Site and Services. Log Data may include your Internet Protocol (“IP”) address, the date and time of your visit, the pages on which you click, and information about your web browser (collectively, “Log Data”). We use this information to monitor and analyze use of the Site and Service, to increase our Site’s functionality and user-friendliness to better tailor it to our visitors’ needs, and for the Site’s technical administration. Log Data information will not be compared, associated, or combined with Personal Information you share with us; however, log data, such as IP Address, by itself, may be personally identifiable information.


This site also uses “cookies.” Cookies are simple text files stored on your computer web browser to identify your computer when it accesses our Site. We only use cookies to obtain non-personal information from online visitors in order to improve visitors’ online experience and facilitate their visit within our website. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to reject cookies, but some areas of the Site may not have full functionality. In addition, some of our business partners (e.g., analytical tracking software providers) may use cookies and tracking technologies on the Site. We have no access to or control over these cookies or tracking technologies.

Links to Other Websites

The Civil Legal Information Program has links on our site to other websites. The fact that we link to a website is not an endorsement, authorization, or representation of an affiliation with that third party, nor is it an endorsement of that third party’s privacy policy or security practices. Further, we do not exercise control over third-party websites. These other websites have their own Privacy Policy and may place their own cookies on your computer, collect data, or solicit personal information from you. We encourage you to read the privacy statements of all such websites as their statement may be materially different from PCADV’s Privacy Statement.

Contact Information

To contact us with your questions or comments regarding this Policy or the information collection and dissemination practices of the Site and Services or to update your Personal Information, please contact us at:

PCADV: PA Safe Law

3605 Vartan Way, Suite 101
Harrisburg, PA 17110
Attn: Legal Services Manager