Collection of Information and How We Use It
We collect and store information that you voluntarily provide to us as well as data related to your use of the Site and Services as follows:
You may be asked to provide some personal information, such as your name, address, email address, or telephone number, etc. when you speak to an attorney on the telephone, send us an email through our Helpline, or communicate with an attorney through Instant Chat. Your personal information allows us to respond to inquiries and to provide you with information and/or a referral. We will not share your personal information without a written, informed, and time-limited consent to release said information.
We will not share your personal information without a written, informed, and time-limited consent to release of information except:
- when the law requires it, such as in the case of mandated reporting;
- to prevent death or substantial bodily harm; or
- to protect the rights and property of the Civil Legal Information Program, PCADV, or other third parties from substantial harm.
You also have the right to access and correct your personal information and privacy preferences by contacting us at the address below. Please include your name, address, and/or e-mail address.
Phone, Chat, and Email History
No telephone conversation or Instant Chat with an VOCA Civil Legal Helpline Attorney will ever be recorded. Further, any email or notes related to a conversation with an attorney shall be destroyed within 72 hours of your matter being addressed/resolved.
When you visit our Site, we automatically collect certain information and analytical data related to your use of the Site and Services. Log Data may include your Internet Protocol (“IP”) address, the date and time of your visit, the pages on which you click, and information about your web browser (collectively, “Log Data”). We use this information to monitor and analyze use of the Site and Service, to increase our Site’s functionality and user-friendliness to better tailor it to our visitors’ needs, and for the Site’s technical administration. Log Data information will not be compared, associated, or combined with Personal Information you share with us; however, log data, such as IP Address, by itself, may be personally identifiable information.
Links to Other Websites
To contact us with your questions or comments regarding this Policy or the information collection and dissemination practices of the Site and Services or to update your Personal Information, please contact us at:
PCADV: PA Safe Law
3605 Vartan Way, Suite 101
Harrisburg, PA 17110
Attn: Legal Services Manager